Two healthcare professionals by a PrisMax device

Vantive Technical Services

Take advantage of Vantive’s technical service offerings to help increase device uptime, lower unexpected costs and improve facility efficiency

 

 

Our commitment

Our commitment to our customers does not stop with the delivery of a Vantive device. We can help our customers make the most of their investment in whatever way works best for the hospital and its biomedical equipment technician team. We can provide contracted service for preventive maintenance and repair combined, for repair only or for digital connectivity. We can also provide on-demand support for these services, as well as comprehensive training to prepare in-house technicians to self-service their hospital's Vantive systems.

Peace of mind from the start

When services from Vantive are used as part of a contract or on demand, customers can benefit.

Fewer demands on internal resources

  • Increases in-house engineers' availability to focus on other urgent needs
  • Reduces management and inventory storage of spare parts

Decreased operational risk

  • Helps increase device uptime and availability for patient use
  • Ensures the most current software updates with preventive maintenance
  • Maintains device quality with use of manufacturer’s parts

Reduced regulatory risk

  • Ensures that device maintenance and documentation comply with regulatory and quality standards
  • Prepares hospitals for successful audits

Contracted Service: Maximize staff time and minimize risk by letting Vantive service Vantive devices

When Vantive takes care of device maintenance, repairs or connectivity issues, the internal team can focus on higher value tasks to optimize patient care. Our Field Service Engineers have daily experience installing and maintaining our machines as well as access to a global network of R&D experts to quickly solve the most complex and unique challenges.

As an added benefit, customers taking advantage of contracted service from Vantive receive priority response to service requests and priority access to parts needed for repairs or maintenance. They also experience reduced financial risk with:

  • Greater cost transparency and financial predictability
  • Fewer unplanned costs for maintenance, service or parts
  • Decreased technician turnover costs
  • Decreased or eliminated training or training recertification fees
Our service offerings Our connectivity offering
A healthcare professional in scrubs and blue gloves looks straight on with a smile and her arms crossed.
Our service offerings Our connectivity offering

On-Demand Service: Get help from Vantive when staff needs support

Biomedical equipment technician teams managing fleets of devices can get overwhelmed by preventive maintenance schedules coming due at the same time. Complex repairs or other pressing demands may make it impractical to service devices in-house quickly. When internal staff needs help, Vantive is there to augment the team. Take advantage of these services:

  • On-demand repair
  • On-demand preventive maintenance
  • Original equipment manufacturer (OEM) repair parts and kits
  • Device removal and device recycling on demand
  • Short-term rental of devices for in-house training
  • Training for the in-house team
Healthcare provider at the patient's bedside, with a PrisMax device in the background.

Self-Service: Learn how to maintain Vantive devices from Vantive

If the biomedical equipment technician team prefers to maintain Vantive devices on their own, we offer training courses and OEM parts for order. We invest heavily in our team so they can invest their time and knowledge in our customers’ teams. 

Our global team of experts has decades of experience and can offer best-practice insights and unique troubleshooting solutions. No one knows Vantive systems better than the company that manufactures them.

PrisMax and Prismaflex training AK 98 training
Healthcare professional interacts with the PrisMax system monitor
PrisMax and Prismaflex training AK 98 training

Other ways to partner with Vantive

We can also assist our customers with third-party medical devices. We offer both customized on-site service plans and customized off-site services, including subassembly, decontamination and disposal.

We are always interested in hearing about how we can help optimize operations in new ways and partner to build new services. 

Email us at the address below to set up time to share ideas: 

[email protected]

Healthcare professionals talking in healthcare setting

Here to help

We are committed to ensuring your peace of mind from the start. Contact us to let us know how we can best assist you.

Contact options

To order preventive maintenance or repair service, call us at the number below.

To order parts only, call us at the number below, then select option 3, followed by option 1.

To register for training on our PrisMax, Prismaflex or AK 98 devices, email us at the address below. In your subject line, please specify the device(s) for which you want training.

To rent devices, visit the "My Devices" section of the Technical Services Portal.

Rx Only. For safe and proper use of the products mentioned herein, please refer to the appropriate Operator's Manual or Instructions for Use.

 

Vantive, AK 98,  Prismaflex and PrisMax are trademarks of Vantive Health LLC or its affiliates.