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Our Advanced Services

Vantive supports clinicians delivering its vital organ therapies with professional education and technical support programs.

Prioritizing the patient and clinician experience through advanced services

The way patients experience their therapy, and clinicians experience therapy delivery, truly matters. This is why Vantive provides a wealth of advanced services, such as educational offerings and support programs, that meet the individual needs of patients and care teams.

Your education partner

Vantive Learning Services

Access tailored education through on-demand courses, expert-led sessions and immersive simulations. Designed for acute, peritoneal dialysis and HDx therapies, our programs align with your facility’s goals to help improve patient outcomes.

Discover our education offerings

Readily available expert technical services

As an essential aspect of our commitment to patients and their clinicians, we offer expert technical services and training to help maximize the value of every customer’s investment. Our technical assistance is provided by rigorously trained Vantive product specialists who are uniquely positioned to provide end-to-end product support, drawing on R&D expertise as necessary and using only approved parts.

Consolidating responsibility for the care and performance of Vantive’s HomeAdvantage APD systems, acute therapy systems and Vantive CONNECT digital platform can help streamline operations and optimize use of internal resources. Accessible whenever needed, either as live support or via extensive on-demand digital resources, our service solutions can be tailored to meet individual customer needs.

Explore Technical Services

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Comprehensive technical and digital support

We provide extensive support for our products, with minimal disruption to internal teams and device uptime, including:

On-demand repair and preventive maintenance services
Contracts for repair and preventive maintenance services
Contracts for maintenance and repair of device-related connectivity issues
Training programs to enable technical certification for the repair of Vantive medical devices and for Vantive software upgrades
Original equipment manufacturer (OEM) spare parts for order

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Technical services portal

Our technical services portal provides solutions at any time, offering:

Easy 24/7 access to all resources in one location
Reliable, up-to-date documentation and training resources
Multiple-user access to improve insight and collaboration

Technical Services portal

Vantive CONNECT
Success Therapy Services: enhanced support for a smooth therapy experience

The Therapy Services (PD Telecare) team provides timely technique-related assistance to patients and alerts clinic nurses to potential issues to support personalized, proactive care throughout the PD therapy journey.

Explore Therapy Services

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Explore Therapy Services

Contact Us

Let us tell you more about the advanced services and education we offer.

Important Safety Information

INTENDED USE

The Sharesource Connectivity Platform portal is intended for use by healthcare professionals to remotely communicate new or modified treatment parameters with compatible dialysis instruments and transfer completed treatment data to a central database to aid in the review, analysis, and evaluation of patients’ historical treatment results. This system is not intended to be a substitute for good clinical management practices, nor does its operation create decisions or treatment pathways.

MyPD Patient Application is intended for use by dialysis patients to receive new or modified treatment parameters from a healthcare professional, to view the collection of treatment data that can be remotely communicated to Sharesource Connectivity Platform and to view their historical treatment results. It is intended for use with commercially available mobile platforms and uses generally available networks and communication protocols.

MyPD Patient Application is not intended to control or perform the treatment of patients undergoing dialysis. This system is not intended to be a substitute for good clinical management practices nor does its operation create decisions or treatment pathways.

Rx Only. For safe and proper use of the products mentioned herein, please refer to the appropriate Operator’s Manual or Instructions for Use.

Vantive, HDx, MyPD and Sharesource are trademarks of Vantive Health LLC or its affiliates.