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Our Advanced Services

Prioritizing the patient and clinician experience through advanced services

The way patients experience their therapy, and clinicians experience therapy delivery, truly matters. This is why Vantive provides a wealth of advanced services, such as educational offerings and support programs, that meet the individual needs of patients and care teams.

Vantive Learning Services: honing clinician expertise, cultivating excellence

Serving clinicians engaged in home peritoneal dialysis (PD), hemodialysis or acute care, we seek to hone disease and therapy expertise and boost clinician confidence in using our therapies through Vantive Learning Services. Education is delivered on demand, in person, peer to peer, through virtual sessions and by other means to meet different clinicians’ learning preferences and experience levels.

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Acute care education

More than 13,000 clinicians have registered for our on-demand critical care learning program,¹ which uses a blended learning approach to help hospitals achieve safety and quality targets through continuous quality improvement enabled by staff professional development.

Learn more and register

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PD Excellence Academy

Since the inception of our U.S.-based PD Excellence Academy, more than 2,500 nurses have taken the program’s accredited courses to help them improve home dialysis practices.²

Learn more and register

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Access our Medical Channel to learn more on HDx therapy

Look for webinars and resources from healthcare professionals on HDx therapy, delivering expanded hemodialysis, in the Medical Channel.

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Readily available expert technical services

As an essential aspect of our commitment to patients and clinicians, we offer expert technical services and training to help maximize the value of every customer’s investment. Our technical assistance is provided by rigorously trained Vantive product specialists who are uniquely positioned to provide end-to-end product support, drawing on R&D expertise as necessary and using only approved parts.

Consolidating responsibility for the care and performance of Vantive medical devices and software can help streamline operations and optimize use of internal resources. Accessible whenever needed, either as live support or via extensive on-demand digital resources, our service solutions can be tailored to meet individual customer needs.

We provide extensive support for connectable products, with minimal disruption to internal teams and device uptime:

Service Complete: A comprehensive solution to meet all technical support needs for customers lacking internal resources.
Service Assist: Manufacturer’s service support for trained biomedical engineers.
Service Essential: Proactive maintenance to ensure maintenance compliance.
Service Connect: Assistance with connecting Vantive products to electronic health record systems or to internal networks in order to ensure all cybersecurity regulations and protocols are followed.
Service Education: Training programs to enable technical certification for the repair of Vantive medical devices.

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Our technical services portal provides solutions at any time, offering:

Easy 24/7 access to all resources in one location
Reliable, up-to-date documentation and training resources
Online tracking of Vantive acute medical devices
Ability to make online service requests and review service history
Spare parts order tracking for some Vantive medical devices
Multiple-user access to improve insight and collaboration

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PD Telecare: enhanced support for a smooth therapy experience

Enabled by data from Sharesource Connectivity Platform, two-way remote patient management platform underlying our automated peritoneal dialysis (PD) systems, and our expert team of clinical and technical support staff, our PD Telecare program provides added proactive support to patients in their first 90 days of therapy and beyond. Dedicated Vantive PD Telecare nurses and technical support representatives monitor key Sharesource alert and alarm trends and intervene with proactive support to clinical teams and patients.

Learn more

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Contact Us

Let us tell you more about the advanced services and education we offer.

Important Safety Information

INTENDED USE

The Sharesource portal is intended for use by healthcare professionals to remotely communicate new or modified treatment parameters with compatible dialysis instruments and transfer completed treatment data to a central database to aid in the review, analysis, and evaluation of patients’ historical treatment results. This system is not intended to be a substitute for good clinical management practices, nor does its operation create decisions or treatment pathways.

Rx Only. For safe and proper use of the products mentioned herein, please refer to the appropriate Operator’s Manual or Instructions for Use.

Vantive, HDx, MCO, Sharesource and Theranova are trademarks of Vantive Health LLC or its affiliates.

References

Vantive Health LLC. Summary of healthcare professionals registered for critical care learning program. January 16, 2024. Data on file.
Vantive Health LLC. PD Excellence Academy Scorecard. 2022. Data on file.